Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our Online Access forms, Monday to Friday from 7.30am to 6.30pm. We will respond after a clinician has reviewed your request, during opening times
• phone us on 01494 448132, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our Online Access Forms, Monday to Friday 7.30am to 6.30pm. We will respond after a clinician has reviewed your request, during opening times
• phone us on 01494 448132, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) or respond to self booking links that we send you to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• reply CANCEL to your appointment reminder text message
• use your NHS account (through the NHS website or NHS App)
• phone us on 01494 448132, Monday to Friday from 9am to 5pm

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.