Monday 10th March 

We apologise for any phone issues you may have experienced between 8.00am and 8.51am today. Our telephone suppliers had an issue with one of their data centres which caused some calls to drop or not connect properly. This has now been resolved and our systems are working as normal.

Thank you. Philippa (Practice Manager)

Wednesday 13th March

On Wednesday 13th March we will close in the afternoon for staff training. This does mean we will have limited appointments. If you are in need of care on the day in the afternoon, please call 111 who will direct your call appropriately.

We have installed our new phone system as of Monday 5th February 2024. It contains some great features which we know will improve your experience contacting us.

Please listen carefully to the options which are different from before.

If the queue is long, you can now request a callback, which holds your place in the queue. When you reach the top of the queue, you will be called back. We attempt this twice. Alternatively, you can remain on hold if you wish.

We will be monitoring our system closely over the next few weeks and may make some alterations if we can see further improvements that we think will improve your experience.

If you have any feedback, please do let us know.